After your application is decided
There are two possible outcomes for your application for a protection visa:
You are granted a protection visa
If you are found to meet all requirements for the grant of a protection visa, we will send you a Visa Grant Notice and an Important Information leaflet:
- The Visa Grant Notice explains your visa conditions and provides your visa grant number. You should keep your Visa Grant Notice in a safe place for future reference.
- The Important Information leaflet contains important information about services in the Australian community.
For more information, read PAIG: Grant of a Temporary Protection visa or Safe Haven Enterprise visa.
Safe Haven Enterprise visas
If you were granted a Safe Haven Enterprise visa (SHEV), find out more information about your visa benefits and conditions, and the SHEV pathway requirements.
Travel condition 8570
If you were granted a Temporary Protection visa (TPV) on or after 16 December 2014 or a Safe Haven Enterprise visa (SHEV), your visa will have condition 8570 attached. This condition was introduced so TPV and SHEV holders can travel outside Australia if there are compassionate or compelling circumstances that justify the travel. You must ask for and be given permission to travel before you leave Australia.
If you have been granted a SHEV, find out more information about what areas are currently considered part of regional Australia for the SHEV arrangements.
You are refused a protection visa
If you are found not to meet the requirements for a protection visa, your application will be refused. We will send you a letter explaining the reasons for this decision. The letter will tell you if you are eligible for merits review of this decision.
If the decision to refuse you a protection visa is upheld by an independent merits review, or if you are not eligible for such review:
- If you are in immigration detention, you will be removed from Australia as soon as reasonably practicable.
- If you are living in the Australian community, you are expected to leave Australia. You might be able to get help to return voluntarily to your home country.
For more information, read PAIG: Refusal of a Temporary Protection visa or Safe Haven Enterprise visa application.
Returning voluntarily means:
- you will have more control over preparations for your departure
- if you are currently living in the community, you will depart Australia from the community just like any other plane passenger
- you might be provided assistance to help you rebuild your life in your home country.
If you do not cooperate with us to organise your departure from Australia, you could be detained and removed. You will have less control over your departure arrangements and you will not receive the same level of assistance as people who return voluntarily.
What areas are considered ‘regional Australia’?
Areas defined as ‘regional Australia’ under the SHEV arrangements include postcodes nominated by a state or territory that has agreed to participate in the SHEV arrangements.
The list of the regional areas that are participating in SHEV arrangements can change over time. You should monitor this list for information about regional areas for the SHEV arrangements.
What if the state/territory I want to work or study in is not part of the SHEV programme?
You will need to indicate in the SHEV application form that you intend to work and/or study in a regional area while accessing minimum social security benefits. You do not have to be currently living in regional Australia to apply for a SHEV. You do not have to live in a regional area if granted a SHEV. You only need to declare an intention on the application form.
If you work and/or study in an area that is not part of regional Australia for the SHEV arrangements, that work or study will not count towards meeting the SHEV pathway requirements.
What support arrangements are available to TPV and SHEV holders?
TPV and SHEV holders can work, get assistance with finding a job access Medicare, and receive social security benefits (Centrelink). They can also access short-term counselling for torture and trauma if you want, or other support services offered by the Department of Social Services.
Adult TPV and SHEV holders have access to 510 hours of education and training through the Adult Migrant English Programme (AMEP).
TPV and SHEV holders have permission to work and can access jobactive, a network of organisations funded by the Australian Government to provide employment services to job seekers and employers.
TPV and SHEV holders unable to find work will also be eligible for Special Benefit and/or ‘Work for the Dole’ assistance. Any work done by a SHEV holder while accessing Special Benefit, including Special Benefit ancillary payments, will not count towards meeting the SHEV pathway requirements.
Will I automatically get a permanent visa because I hold a SHEV?
As a SHEV holder, you will only be able to apply for certain other visas if you meet the SHEV pathway requirements. The visas you will be eligible to apply for if you meet the SHEV pathway requirements are listed in PAIG: Visa options for illegal arrivals seeking protection.
If you meet the SHEV pathway requirements and you apply for a visa in Australia (either temporary or permanent), you will need to satisfy all of that visa’s requirements to be able to be granted that visa.
Can I work and/or study if I am granted a SHEV?
SHEV holders can undertake study and school-aged children can attend primary and secondary schooling.
SHEV holders are able to attend university and TAFE (and similar institutions). However, SHEV holders are not eligible for Commonwealth funding for post-secondary study. If they want to study at a university or TAFE, they will be charged international student rates.
SHEV holders have permission to work and can access jobactive, a network of organisations funded by the Australian Government to provide employment services to job seekers and employers.
Only work or study completed in a regional area will count towards meeting the SHEV pathway requirements.
Do I have to move to regional Australia if I am granted a SHEV?
As a SHEV holder, you can live, work or study anywhere in Australia you choose. There are no penalties if you choose to remain living, working or studying in an area not included in the SHEV arrangements. However, if you do work and/or study in an area that is part of regional Australia under the SHEV arrangements, as a SHEV holder that work and/or study could count towards meeting the SHEV pathway requirements.
Will I breach my visa conditions or will my SHEV be cancelled if I do not work or study in a SHEV regional area?
No. You can live, work or study anywhere in Australia you choose. Living, working and studying in regional Australia is not a condition of the SHEV. If you do not live, work or study in regional Australia, this will not be a breach of your visa conditions and will not lead to your SHEV being cancelled. There are no penalties if a SHEV holder chooses to remain in an area not included in the SHEV arrangements.
However, if you do not work and/or study in regional Australia, you will not be able to meet the SHEV pathway requirements.
If the area I'm working/studying in becomes a SHEV regional area, does my previous work/study count towards the SHEV pathway requirements?
No. Only work and/or study undertaken after an area joins the SHEV arrangements will count towards meeting the SHEV pathway requirements.
If you begin working and/or studying in a regional area, but that area is later removed from the SHEV arrangements, you can continue to work and study there and have it count towards meeting the SHEV pathway requirements.